Job review from Duane in Custer, MI 49405 on 04/25/23

Overall Rating:

4.4 out of 5

Our Overall Service

Knocked down due to pump burning up 1 day after install due to stone(s) getting into the backflow valve during installation. Luckily I stopped to check the basement and found the issue. After some phone calls with Aaron (project foreman), the office, Richard, and the tech (Travis) was able to come same day to fix which was a great relief and really went a long way with my perception of the company.

Call Representative

Calls with the office were pleasant.

Sales Process

Rick was excellent through the entire process, and called me back when I was dealing with the sump failure.

Our Installation Crew

Aaron was very professional and communicated thoroughly. Overall the team did a good job and completed it on time. Opportunity would be for them to double check that stones don't get into the plumbing.

The Cleanup Process

House/basement was as clean as could be expected. Lots of stones in the grass to clean up would be my only complaint.

What type of work did you have done:

Basement Waterproofing

What made you choose our company:

Couple options in the system were better than FSM, matched the other items and Ayers could schedule my job sooner, but Richard was difference. I felt I could trust him, he did what he said he would and followed through.

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