Testimonials for Ayers Basement Systems

I met the Ayers rep at the MSU Lansing Home Show and set up an inspection. A year ago I had contacted 4 other companies and none of them were interested in the job. Ayers had exactly the technology needed to fix things.  I was VERY impressed with the foreman (Evan) and assistant (Austin). They were here twice; once for garage repair and once for deck piers. 2 other helpers were in attendance at various times and did well. Evan was very knowledgeable about the project and the options and instilled a lot of confidence. He and his crew worked smoothly and constantly, exhibiting an extremely positive work ethic. Both Evan and Austin quickly tackled physically demanding jobs and kept at them until satisfactorily completed. It was a pleasure to have young men such as these do the work and to be able to relax and know it was going to be done correctly. The jobs were a bit unique; a concrete block garage collapsing into the creek was stabilized, and a large deck that had tilted was restored to level and made secure. The deck overhung a steep creek bank and required some creative, difficult work. Evan and Austin are definitely valuable assets for the company. The crew attended to all details in a very systematic fashion. They cleaned up all that was expected of them. The quality of the work appears to be top notch.    

This note comes with great appreciation for the quality work done on my damp and wet basement of 30 years. The three men that did the work deserve a round of applause!! I have hired a lot of contractors, but these 3 were the very best workers that I have ever seen! They worked constantly from when they arrived until the job was over 2 1/2 days later. The basement remains completely dry and warm. It is nice to go down there and look around occasionally because it is a job very well done. I would like to thank Paulson's Construction for recommending Ayers Basement Systems. Mr. Ayers priced out the job and it was exactly as he quoted. This is the kind of firm that I would highly recommend. Thanks again and continue to do good work.

Dear, Virgil Ayers and Mike Remar, I just wanted to send a quick note to tell you how pleased I was with the service I was provided yesterday by Mr. John Sanger. He showed up promptly and was very knowledgeable about his profession and explained everthing as we discovered more about the issues in my basement. I am truly impressed with him and your company.

The foreman was very friendly, efficient and knowledgeable of how to fix our problem. I will tell others about how we were treated and will recommend your company.

Very satisfied. Installation crew was friendly, fast and knowledgeable. Salesman was great and down to earth, there was no high pressure, and he had the common sense to help with our specific needs. The cost was an effective way to prevent flood problems with our foundation.

Very satisfied with the work. The installation crew were knowledgeable, courteous, neat, and wanted to do good work in a timely manner. Project Manager kept me informed about everything and explained everything. He knows how to treat customers well. We chose Ayers because of the plan to cover the old walls and the complete perimeter floor drainage system and the price. Another company wanted $16,000 to dig a trench beside the foundation outside our wall.

The crew was very courteous and friendly. They took their time and explained the installation process to us and kept us informed as the system was being installed. The Project Manager was very professional and personable. He was not a high-pressured salesman, he explained the system and allowed us time to think about it.

The crew was excellent. The Project Manager was excellent. Great communication, did a great job explaining process. Good asset to your organization!

I am truly impressed with the quality of your organization, and the way you stand behind your work. I had work done on my home in Battle Creek, and a bigger job done on my cottage in South Haven. The South Haven job had to be done over because the first guy didn't do the job right. I was fortunate enough to be working with Troy Baxter, and then Dan Bemman and his team who came out in the dead of winter to fix my basement and do the job right. In addition, I know there was another gentleman named Zack who was also involved. I find it refreshing to deal with a company that is willing to admit when they didn't do the job right and the go back and fix it. This just doesn't happen everyday and I didn't want to pass without reaching out to you directly. I could go on and on with the reasons I am happy with my choice of your company to do the work, but instead I'll just say thank you for building a company of employees that truly care about the customer. Please take my note and share it with these great employees because, again, they embody what you've taught them I'm sure, that the customer comes first. I felt that with each of them as I worked with the along the way.

I wanted to send you a quick note regarding the basement system repair that was done in our home last week by your Service Technician, Marty Strobel. I must tell you that in all of the years of being a homeowner and having work done in our home, I have never encountered such a conscientious individual.  The work that he did was outstanding and he left the area completely cleaned up!  All too often it seems that people are quick to criticize work done, but not take the time to provide positive feedback to the Company for exemplary work performed.  You have an outstanding employee in Marty and it was a pleasure meeting  him.

Terry Ortez and his team, Bruce D and Kyle D, did an amazing job on our basement. They went above and behind expectation, adding some grading to some low spots in the yard and repairing some foundation problems that were unexpected at no additional charge. Very appreciative of this team and their efficiency. They did an entire front wrap of the house in a few hours. We're very impressed and would not hesitate to contact Ayers for any future basement issues. Thanks; Terry, Bruce, and Kyle!

The crew, Logan, Nelson and Alex and project manager Ty arrived at 9:00am. I was told they would arrive between 9-10am. Ty asked to see the area and reviewed rooms where vents were to be placed. Ty and the crew then covered the steps and floor in the basement with plastic. I appreciated Ty asking me if I had a preference on lower or higher placement of the vent at the bottom of the stairs. The crew was very efficient they cleaned up and swept after installation. Ty and the crew were very polite and professional. Ty reviewed how the dehumidifier works and took the time to answer other non related questions I had. Very good experience. 

The installation crew at Ayers Basement Systems was hard working and knew what they were doing. Covered areas with plastic-cleaned and washed floors down; very professional. Price was very competitive- didn't try to push more product that we didn't need- very thorough on every detail prior to agreement.

Thank you so much for personally coming to help with our wet basement. We know how busy you must be and for you to have taken so much time to help us - it's no wonder Ayers Basement Systems is such a success!! We are grateful for your help and even more so for your friendship.

We were very satisfied with our job. The crew was courteous, knowledgable, efficient and hard working. Cleanup was beyond expectations. Salesman was in touch with our needs and we were impressed with his knowledge and background to advise us on addressing our problems.Our decision to use Ayers was an excellent choice. If I become aware of anyone in need of basement repairs, I will refer them to Ayers. We are overwhelmingly pleased with the results.