Basement Waterproofing Customer Testimonial from Sally C. in Alphena, MI

We want you to know what remarkable employees you have.

I went to the computer looking for someone to help us decide what we could do for our basement. We had two issues, which were damp spots with water and crumbling walls.  

Your company was the first one that I seen. I answered the questions and submitted my answers. Within 10 minutes my phone rang and the lady who called was very helpful and set up an appointment for us.

We had to cancel our appointment and set it for another date because of a family emergency. Not only did Dennis James call to confirm our appointment but he was even concerned for our family.

Dennis was extremely thorough. He showed us all the different things to choose from. As we walked through our basement, we told him what we wanted and our concerns about what we could afford. When he left, I said to my husband “we cannot afford to do this this year or maybe ever.” So when Dennis said he would come back with a plan, I said that we would listen but I knew that we couldn’t afford to do anything this year. Wow! I was wrong. He had listened to everything that we said and helped us figure out what needed to be done and had came up with a plan with his boss. Before I knew it, we were signing papers. He is a very good salesman.

Now to tell you that as a woman, I expected a mess. I was prepared, but I cannot begin to explain how impressed I was with Ron and his team! They are three of the hardest-working men that I’ve seen in many years.  They worked great as a team and what I thought was unrealistic time to be done, they completed everything and all the clean up that they did was so good that I didn’t have to do anything. They were very professional and polite. As a former manager I always loved to hear how good my employees were and wanted to let you know that you have the best.

Sincerely, Sally