Job review from Stuart in Glenn, MI 49416 on 11/20/14

Overall Rating:

5 out of 5

My foreman for the job, Mr. Nelson DeFord, was prompt, courteous, efficient, well versed in his job and worked very well with his crew. In this day and age, where customer service are just words that most people do not know how to deliver, it was extremely refreshing to be treated with this level of respect and professionalism.

Our Overall Service

Outstanding...I was impressed with the level of communication between the staff and the customer. At every step, I received phone calls and updates.

Call Representative

I had questions since my crawl space was such a mess, and the VP personally called me to respond to my questions. I was impressed!

Our Office Staff

Kind, courteous and efficient!

Sales Process

Sean Doyle was prompt, and kept me up to date with several phone calls concerning his arrival time for the appointment. Excellent customer service...very knowledgeable and polite.

Our Installation Crew

They were prompt, efficient, very quick, and dove into that crawl space like it was a pot of gold! I felt bad because the weather was so cold and snowy, but it didn't seem to bother them in the least. Again, and I've mentioned this several times, I got a call every step of the way, beginning with an arrival time estimate, as well as every morning that they were on the way. Keep up the good work!!! The level of communication with the client was outstanding from every employee I was in contact with!

The Cleanup Process

It was like they were never there....the crawl space looked like a clean room, and every shred of debris was removed. I always hated to go down there and now, I really don't mind at all. I just look around and smile.

What made you choose our company:

Your company had a complete and comprehensive system to deal with the crawl space moisture problem that I've been dealing with for years. It was beyond just coasting it with foam, it was a complete removal, repair, and prevention system that will enable me to live comfortably and without the threat of mold and mildew that I've experienced since I purchased the property. Your booklet on Crawl Space Science was a real eye opener and it indicated that what I was doing to alleviate the problem only made it worse. I'm thrilled with the outcome of the job and the knowledge and professionalism of your company and its employees!

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