Happy Administrative Professionals Day! Meet Suzy and Yulanda

In honor of Administrative Professionals Day, I want to highlight the two women on the front lines of our admin work: Suzy Betz and Yulanda Sheridan.

Suzy is our receptionist, the first person you see upon walking into the building and the first person you talk to when you call the office. “When she answers the phone, the person on the other end can feel her smile,” Assistant Marketing Director Pat Schneider says. “She helps instill confidence in customers that they have called the right place.”

In addition to serving as the company’s first impression, Suzy does countless jobs around the office. She maintains the meeting schedule for the constantly booked conference room, sends out pre-mailers to our customers before their appointments, and organizes birthday potlucks for the office. She never hesitates to jump in to help with a project. “Suzy is just an amazing person!” says Ariel from the appointment center. “You’re guaranteed a smile and a good laugh when you talk to her.”

A little less smiley but no less amazing is Yulanda, the administrative assistant in our production department. I only joke because Yulanda was a marketing intern when I started in the marketing department, but her drive, no-nonsense approach, and discovery that she really didn’t like marketing led her to create her own position in production. At 21, she is one of the most determined young women I’ve ever met.

Yulanda is responsible for pulling permits and scheduling inspections for our projects, as well as sending packets to customers before their projects. After an installation, she also calls any customers we haven’t received a review from to make sure that they had a good experience. She runs our yearly Crew Review challenge, compiling reviews and referrals and updating the bracket each week. The production department is non-stop and a her role is integral to that. “Yulanda is always organized and ready to take on new things,” Marketing Director Cathy Burke (who hired Yulanda as an intern) says. “I appreciate her willingness to go the extra mile to help her coworkers deliver an outstanding customer experience.”

With so many moving pieces, it’s easy for a company to get bogged down. But Suzy and Yulanda work tirelessly to keep us on track and help not only customers, but also their coworkers. Thanks for everything you do, ladies!