Our Inspection Process: The Method to Our Madness
We received a lovely note from Jessie in Jackson, MI, yesterday, and she unwittingly gave the perfect answer to the question of why we take the time pre-inspection and on-site to be as thorough as possible.
Jessie called us in October, having just moved into her new home, because there was a smell in her crawl space. And I don't mean roses. Musty, damp, you know the drill. She was uneasy about what the solution might entail, but we took good care of her.
Ken was very informative. We read the book that was sent to me which helped me ask the right questions. The crew that did the install in our home were great and very polite! They informed of us everything they were doing every step of the way.
We chose Ayers because out of 3 estimates, Ken was the only one who actually took the time to look and explain in depth what was needed. He answered all of my questions and we knew we were in good hands by the way he spoke with such knowledge and such confidence that the uneasiness of having the work done had left.
The book that was sent to me was awesome! I read the entire book front to back! It helped me with my other estimates. I knew what questions to ask and what the answers should be concerning. I was thankful for it! Ayers transformed my crawlspace from an unpleasant environment to completely finished with their CleanSpace product.
My floors are warmer, the earth smell is gone and my home is cleaner with less dust. I have a fear of rodents, snakes or any other animal getting down in my crawlspace. We are very happy that Ayers is there to help with these things. The value of our home will even go up!
Thank you Ayers!!!
Sincerely,
Your happiest customer
From the moment you call Ayers, we take our time to make sure you're both informed and comfortable with the process. You might not want the homework of reading the book we send you before your appointment, but everyone who reads it beforehand remarks on how well it explains everything. We're not expecting you to become experts - that's why we're here - but learning about the science behind things like ambient moisture and the stack effect can go a long way to help you be engaged and present for your appointment.
Our System Design Specialists all have families, so when they enter your home, your family's comfort and safety are a priority. That's why they take the time to do a thorough inspection and get down to the nitty gritty of what's going to solve the problem and keep it solved. There are other places who will tell you a bare minimum fix, but what they don't mention is that you'll be calling them again in a year. When you call us, we never want to see you again. Don't get us wrong - you're great - but other than annual maintenance visits, our hope is to not have to fix your issue more than once.
So if you've ever wondered why we send books and crawl through your basements and crawl spaces with cameras, take a look at Jessie's testimonial above We want every customer to be our "happiest customer."
