Testimonials for Ayers Basement Systems

My name is Richard M and I just retired as a Police Undersheriff for the State of Michigan. I was all signed up to go with [an Ayers competitor] and Carl showed up and asked that an inspection should be done as I went through Angies list. He came in and explained our issue. Instead of walking around like a CockRoach examiner he had clothes on so he could crawl, inpect and examine my problem. Wow! I have never seen anyone go beyond pointing a flashlight around and he was still not happy until everything was completely inspected.  I bet he spent close to a hour down there making sure everything was going to be right the first time.  In my years of police work I have never seen an actual inspection done as completely as what Carl did.  After he was done, his price was higher than [the Ayers competitor] and he thanked me for the opportunity to have a chance to quote on the job.   Later that afternoon he asked if he could talk to us again. He explained that he lived nearby and that our daughters went to school together. That made me feel a little more comfortable. When all was said and done he took the existing contract and sat at our table for around a half an hour and matched [the Ayers competitor's] price and I included a sump basin. We decided to go with Ayers because if they have people working with the same integrity as Carl, then I had a gut feeling that Ayers was the way to go. I called back [the Ayers competitor] and stopped payment on the check as they didn't recieve it yet and they said no problem that the check would be mailed back as it was not cashable anyway.   When everything was over, my family went down to the basement to start tearing out the wet carpet. Instead of going home after the deal, Carl came down and for more than an hour he helped tear up the carpet on his own time. I mean off-the-clock and helping. I couldn't believe it.  When he was done and he was no longer a worker, I wanted to give him some money and he would not take it as raising kids and a family is not cheap. No matter what we did, the money was not accepted. He said he works for Ayers and his loyalty is with them and just didn't feel right even though he was off work.   I hope and pray that Ayers have the same type of pride and excellent work ethic as Carl as we just could not afford to have this done again. Please tell Carl our hearts go out to him and to Ayers for exceeding everything I expected. My son is a State Senator and I told him the story and he was impressed. On behalf of the Miller family, thank you Ayers and a special thanks to Carl.   Richard T. Miller retired Undersheriff County of Clare Michigan State Police academy graduate

We want you to know what remarkable employees you have. I went to the computer looking for someone to help us decide what we could do for our basement. We had two issues, which were damp spots with water and crumbling walls.   Your company was the first one that I seen. I answered the questions and submitted my answers. Within 10 minutes my phone rang and the lady who called was very helpful and set up an appointment for us. We had to cancel our appointment and set it for another date because of a family emergency. Not only did Dennis James call to confirm our appointment but he was even concerned for our family. Dennis was extremely thorough. He showed us all the different things to choose from. As we walked through our basement, we told him what we wanted and our concerns about what we could afford. When he left, I said to my husband “we cannot afford to do this this year or maybe ever.” So when Dennis said he would come back with a plan, I said that we would listen but I knew that we couldn’t afford to do anything this year. Wow! I was wrong. He had listened to everything that we said and helped us figure out what needed to be done and had came up with a plan with his boss. Before I knew it, we were signing papers. He is a very good salesman. Now to tell you that as a woman, I expected a mess. I was prepared, but I cannot begin to explain how impressed I was with Ron and his team! They are three of the hardest-working men that I’ve seen in many years.  They worked great as a team and what I thought was unrealistic time to be done, they completed everything and all the clean up that they did was so good that I didn’t have to do anything. They were very professional and polite. As a former manager I always loved to hear how good my employees were and wanted to let you know that you have the best. Sincerely, Sally

Just wanted to drop a line to tell you how appreciative I am for you to send your service technician to my house on such short notice.I know how busy your company is and this quick response was just fantastic.I also want to tell you how great the service technician was that came to my house and fixed my sump pump problem. His name is Carl C.Carl was on time and took the time to listen to my concerns and answered all my questions.  Carl made me feel ok with all my questions, not once did he seem put out with those questions.As I watched Carl fix my problem, I felt extremely comfortable that it was getting done professionally and correctly.I also want to mentioned that I feel the same about another one of your technicians (Mike S) who has been out to my house on several occasions to perform maintenance.Mike is also very knowledgeable and always takes the time to listen and respond to my questions.You are fortunate to have such great employees representing your company.ThanksDoug D.  A very satisfied customer

This was our second encounter with Dillon. He was a team member the first time and the team leader on the project today.  Dillon led Zack and Nick all day long with outstanding results. Dillon is professional, knowledgeable, and his attention to detail is appreciated. It was a good decision to make him an Ayers Foreman/ Team leader. Please thank him for us. Job well done!

Of the fifteen years since Cathy D. moved into her home in Mason, Michigan, the last five were especially difficult because of terrible water issues in her basement. After heavy rains her basement would become severely flooded. That is when she called Ayers Basement Systems for help. When inspecting her basement, they found some very unique conditions that would require some adaptation of their current interior basement drainage tiles to work.   Typically, WaterGuard drain tiles are installed on top of the footing, but her home had been built with uncommonly thick footing. The crew then opted for an alternative method, which consisted of installing the drain by the interior edge of the footing to capture ground water, and a flange against the wall to collect any water seeping through the block walls. BrightWall panels, which fit snuggly into the drainage system, serve as a vapor barrier and help brighten up the stained basement walls. Cathy was very pleased with the knowledge, professionalism, and cleanliness of the crew and even more pleased with the results. Her basement was put to the test several times since then, by storms and snow melt, and her basement remained dry, clean and comfortable. When it comes to basement waterproofing in Lansing, Kalamazoo, Grand Rapids and surrounding areas, trust Virgil Ayers and his team at Ayers Basement Systems. They are Michigan’s experts in “All Things Basementy!”

Jason's Commercial building in Lansing, MI had two problems that needed to be addressed. There were foundation drainage problems, and water was leaking into the facility's elevator shaft. He chose Ayers Basement Systems for the job mostly due to the flexibility of all the exclusive and patented products we offer, that allowed us to custom design a solution that works of all his very specific problems. "Every water control situation is not the same. It is very possible that they will have to design a solution that fits your needs, that is not the same as somebody else's, and I think they were expertly equipped to be able to do that," -- explains Jason.

https://www.ayersbasementsystems.com | 1-888-492-0231 Tammy and Brian R. from called Ayers Basement Systems for help fixing a crack in the basement of their Lansing, MI home. They were very impressed with the level of service they received from everyone in our team, but they were particularly happy with the fact that Ayers Basement Systems had a solution to fix the basement from the interior, without the need of disruptive exterior excavation. They were also very impressed with the fact that the repairs are backed by a Transferable Lifetime Warranty.

  Gene D.'s home in Holland, MI was built in the late 1890s -- and as you would expect in a home that old -- the basement had its share of problems, which could be felt throughout the house. Lack of proper foundation drainage led to water seepage. The moisture wicking through the irregular stone walls, and the floor created a humid, moldy and musty smelling environment in the basement. Because the air in any building moves upwards, the musty smells were being carried upstairs, along with a lot of the humidity. The floors above the basement were always very cold and the rooms, uncomfortable. Fortunately, Gene called Ayers Basement Systems to the rescue, and they went above and beyond to make sure the job was done correctly, and the basement was permanently sealed and waterproofed. Gene now has a dry, clean and healthy basement, a more comfortable home and, with our Transferable Lifetime Warranty, Gene and his family can continue enjoying their beautiful old house and dry basement for many years to come!

Tammy's home in Elk Rapids, MI had a wet basement. After a couple weeks of seeing Ayers Basement Systems commercials during the local morning news show, she decided to call the company for an estimate. After inspecting the basement, the company's system design specialist outlined all their options, which included doing the work from the outside and digging out the foundation to replace the drain tile, or installing and interior drainage system along the internal perimeter of the basement walls. Tammy is very impressed with the entire experience he had in dealing with the company, and extremely satisfied with the results. She's been recommending Ayers Basement Systems to many of her own customers who purchased properties with wet basements, and they too are very happy with the company.

I just wanted to commend Dan Bemman who came out to my mom's house last week (8/27) to repair her system. While he was there he pointed out some soot on the water heater and recommended we get it checked. It helped us discover a low-level long-term CO exposure my mom was suffering from. If this had gone on any longer, my mom probably would've died as her kidneys had already started shutting down. Mom is now doing much better. Thanks again for Dan noticing this and bringing it to our attention.

Installation crew was very professional, thoughtful, and courteous. The Project Manager was very nice, explained the system thoroughly answered all of our questions. This was a totally positive experience-we are recommending this company to all our friends. Thank you for the Super Job!

I just had Ayers do my crawl space. I want to write to you to advise that I am so pleased with the job done by David Cervantes and his crew. David is an outstanding representative of your company. He was professional, pleasant, and explained the job to me thoroughly. I would highly recommend him and his crew to do any of the jobs your company provides.

We appreciate Ty and his team and the great job they did in cleaning up our crawl space, replacing the main structure beam, and keeping us informed about the progress they were making each day. We would highly recommend Ayers!

I wanted a dry basement and had to just take the word of the representatives I met at the building show. So far it has worked and I am so thankful. I just felt right about it and that is why I did it, most companies haven't worked for me. 

I didn't even look anywhere else. Before the rep, Keith Bond, arrived, I had received an introductory packet with his bio and photograph as well as literature explaining the various processes the company uses, so I was prepared when the rep arrived to discuss my nees. After reviewing the packet and speaking with him, I had no doubts htis was the company to use. They wre very well organized and professional. The installation crew definitely "wowed" me. Doug, Gage, Jordan, and Josh: you guys did a wonderful job! Thank you! If I decide to have addtional work done in the future or hear of anyone that does, I would definitely recommend your crew.